Privacy Policy
Last updated:
July 17, 2026
NexApp respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how NexApp (“NexApp,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use our mobile application, website, and related services collectively referred to as the “Services.”
By downloading, accessing, or using NexApp, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Services.
1. Information We Collect
The information we collect depends on how you use NexApp, the features you enable, and the permissions you choose to grant.
1.1 Information You Provide
You may provide certain information directly to us, including:
Your name or display name
Your email address
Account login information
Profile preferences
Favorite sounds, playlists, mixes, and routines
Support requests and messages
Feedback, survey responses, or reviews
Information submitted when participating in promotions or beta programs
You are not required to provide personal information beyond what is necessary to use the relevant feature.
1.2 Account Information
If you create a NexApp account, we may collect and store information such as:
Your name
Your email address
Your account identifier
Your sign-in method
Your account settings
Your saved preferences and routines
If you sign in through Apple, Google, or another third-party provider, we may receive limited account information from that provider according to the permissions you approve.
We do not receive or store the password used for your third-party account.
1.3 App Usage Information
When you use NexApp, we may automatically collect information about how you interact with the app, such as:
Sounds and soundscapes you play
Features you use
Session duration
Timer and alarm usage
App screens viewed
Button interactions
Favorites, playlists, and saved routines
Download and offline playback activity
Crash reports and diagnostic information
General performance and reliability information
This information helps us understand how the Services are used and improve their functionality.
1.4 Device and Technical Information
We may collect limited technical information, including:
Device type and model
Operating system and version
App version
Language and region settings
Device identifiers
IP address
Network connection type
Time zone
Crash logs
Performance and diagnostic information
We use this information to maintain compatibility, troubleshoot technical problems, prevent misuse, and improve app performance.
1.5 Personal Sound Recordings
NexApp may allow you to record, trim, loop, and save sounds from your surroundings.
By default, personal recordings may be stored locally on your device. If you enable cloud backup, synchronization, or account-based storage, selected recordings may be uploaded and stored using our cloud service providers.
We do not listen to, analyze, sell, or use your personal recordings for advertising purposes.
You are responsible for ensuring that you have permission to record any sound or conversation captured through the recording feature.
Do not use NexApp to record another person without their knowledge or where doing so would violate applicable law.
1.6 Microphone Access
NexApp requests access to your device’s microphone only when you use a feature that requires audio recording.
Microphone access is not required for listening to sounds, using timers, creating mixes from the provided sound library, or browsing the app.
You can disable microphone access at any time through your device settings. Disabling access will prevent recording features from working but will not affect unrelated parts of the app.
1.7 Notifications
With your permission, NexApp may send notifications related to:
Alarms
Sleep timers
Saved routines
Download status
App updates
Service announcements
Optional product tips
You can manage notification permissions through the app or your device settings.
1.8 Purchase and Subscription Information
NexApp may offer subscriptions, premium features, or other in-app purchases.
Payments are processed by the Apple App Store, Google Play, or another authorized payment provider. We do not directly receive or store your complete payment card information.
We may receive limited purchase-related information, such as:
Subscription status
Product or plan purchased
Purchase date
Renewal date
Transaction identifier
Country or currency
Whether a purchase was successfully completed, renewed, refunded, or cancelled
This information is used to provide purchased features, manage subscription access, prevent fraud, and offer customer support.
1.9 Website Information
When you visit the NexApp website, we may collect information through cookies and similar technologies, including:
Browser type
Device type
IP address
Pages visited
Referral source
Approximate region
Time spent on pages
Website interactions
You can control cookies through your browser settings and, where available, our cookie preference controls.
2. How We Use Information
We may use collected information to:
Provide and operate NexApp
Create and manage user accounts
Play sounds and soundscapes
Save favorites, mixes, playlists, and bedtime routines
Enable offline downloads
Operate timers and alarms
Store and synchronize user preferences
Process subscriptions and confirm purchase status
Respond to questions and support requests
Diagnose crashes and technical problems
Improve performance, usability, and accessibility
Develop new features and content
Protect accounts and prevent fraudulent activity
Enforce our Terms of Service
Send important service-related communications
Send optional marketing communications when permitted
Comply with legal and regulatory obligations
We do not use personal sound recordings for targeted advertising.
3. Legal Bases for Processing
Where applicable law requires a legal basis, we process personal information based on one or more of the following:
Performance of a contract
We process information when necessary to provide the Services you request, manage your account, synchronize your content, or provide premium features.
Consent
We rely on your consent for optional activities such as microphone access, notifications, certain analytics technologies, and marketing communications.
You may withdraw your consent at any time through the app, your device settings, or by contacting us.
Legitimate interests
We may process limited information when necessary to operate, secure, maintain, and improve the Services, provided those interests are not overridden by your rights.
Legal obligations
We may process or retain information when required to comply with applicable laws, regulations, legal proceedings, or lawful government requests.
Privacy notices should clearly explain the organization collecting data, its purposes, categories of data, legal grounds, retention, recipients, and international transfers where applicable
4. How We Share Information
We do not sell your personal information.
We may share limited information in the following circumstances.
4.1 Service Providers
We may work with trusted companies that provide services such as:
Cloud hosting
Database storage
Authentication
Analytics
Crash reporting
Customer support
Email delivery
Subscription validation
Content delivery
Security and fraud prevention
These providers may process information only to perform services on our behalf and must protect it according to their contractual and legal obligations.
4.2 Apple and Google
When you download NexApp or make an in-app purchase, Apple or Google may process information according to their own terms and privacy policies.
We may receive subscription status and transaction information needed to activate premium access, but we do not control how app stores independently process your information.
4.3 Legal Requirements
We may disclose information if we reasonably believe disclosure is necessary to:
Comply with applicable law
Respond to a valid legal request
Protect the rights, safety, or property of users, NexApp, or the public
Investigate suspected fraud or misuse
Enforce our agreements
Prevent or address security incidents
4.4 Business Transfers
If NexApp is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction.
We will take reasonable steps to require the receiving party to continue protecting personal information.
4.5 With Your Direction
We may share information when you ask us to do so, such as when you export, share, or back up a personal recording or saved soundscape through a third-party service.
5. Analytics and Similar Technologies
We may use analytics and diagnostic tools to understand app usage, measure performance, identify crashes, and improve the Services.
Depending on your device settings and applicable law, these tools may collect:
Device and app identifiers
App interactions
Session information
Crash reports
Approximate region
Technical and performance data
Where required, we will request permission before enabling optional analytics or tracking technologies.
You may be able to disable certain analytics through your device settings, consent controls, or the app’s privacy settings.
6. Advertising and Tracking
NexApp does not use your personal sound recordings for advertising.
If advertising is introduced into a version of the Services, this Privacy Policy and the relevant app-store disclosures will be updated to explain:
What information is used
Whether ads are personalized
Which advertising partners are involved
What controls are available to you
On Apple platforms, permission is required before tracking users across apps or websites owned by other companies.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
Whether your account remains active
The type of information
The feature for which it was collected
Legal, accounting, and security requirements
The need to resolve disputes
The need to enforce agreements
Account information may be retained while your account remains active.
Saved preferences and cloud-synchronized content may remain associated with your account until you delete them or request account deletion.
Personal recordings stored only on your device remain there until you delete them, remove the app, or erase your device data.
We may retain limited records after account deletion when required for legal compliance, fraud prevention, security, transaction records, or dispute resolution.
Information that has been aggregated or anonymized so that it can no longer reasonably identify you may be retained for a longer period.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
Encryption during transmission
Access controls
Secure hosting
Authentication safeguards
Monitoring and logging
Limited employee and service-provider access
Security reviews and updates
No method of storage or transmission is completely secure. We cannot guarantee absolute security, but we continually work to protect the information entrusted to us.
9. International Data Transfers
NexApp and its service providers may process information in countries other than the country where you live.
Privacy and data-protection laws in those countries may differ from those in your jurisdiction.
Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.
10. Your Privacy Rights
Depending on where you live, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request a copy of your information
Object to or restrict certain processing
Withdraw consent
Opt out of marketing communications
Request information about how your data is shared
Lodge a complaint with a data-protection authority
These rights may be subject to legal limitations and verification requirements.
To submit a privacy request, contact us at:
We may need to verify your identity before completing certain requests.
11. Account Deletion
You may delete your NexApp account through the account or privacy settings in the app, where this feature is available.
You may also request deletion by contacting:
Deleting your account may permanently remove:
Account information
Cloud-synchronized preferences
Saved playlists and mixes
Saved routines
Cloud-backed personal recordings
Other content associated with your account
Locally stored data may remain on your device until you remove it through the app, clear the app’s storage, or uninstall the app.
Certain information may be retained when required by law or for legitimate security, fraud-prevention, transaction, or dispute-resolution purposes.
12. Marketing Communications
If you choose to receive product news, feature updates, or promotional messages, we may send communications to the email address you provide.
You may unsubscribe at any time by:
Using the unsubscribe link in an email
Changing your communication preferences
Contacting us
You may still receive non-promotional messages related to your account, purchases, security, or important changes to the Services.
13. Children’s Privacy
NexApp is not directed to children under the age of 13, or the minimum age required by applicable law in their country.
We do not knowingly collect personal information from children without appropriate parental or guardian consent.
If you believe a child has provided personal information to us without proper authorization, contact us at:
We will review the request and take appropriate action, including deleting the information where required.
14. Third-Party Links and Services
The Services may include links to third-party websites, app stores, services, or social platforms.
We are not responsible for the privacy practices, security, or content of third parties.
We encourage you to review the privacy policy of each third-party service before providing information or using its features.
15. Permissions Used by the App
Depending on the features you use, NexApp may request access to:
Microphone
Used to record personal sounds when you activate the recording feature.
Notifications
Used for alarms, timers, routines, download updates, and optional reminders.
Local storage
Used to store downloaded sounds, mixes, recordings, and offline content.
Network access
Used to download content, synchronize account information, validate subscriptions, and provide online features.
NexApp will request permissions only when they are needed. You can manage permissions through your device settings.
Some features may not function when the relevant permission is disabled.
16. Do Not Track and Privacy Controls
Some browsers and devices provide privacy controls such as Do Not Track, tracking-prevention settings, or limits on advertising identifiers.
Because these mechanisms are not implemented consistently across all platforms, our response may vary depending on the technology and applicable legal requirements.
You can use your browser, device, and app privacy settings to manage available controls.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to the Services
New features
Changes in our data practices
Legal or regulatory requirements
Security or operational improvements
When we make changes, we will update the “Last updated” date at the top of this page.
If changes materially affect your privacy rights, we may provide additional notice through the app, website, email, or another appropriate method.
Your continued use of the Services after an updated Privacy Policy becomes effective means that the updated policy applies to your future use of the Services.
16. Contact
For questions, requests, or concerns about this Privacy Policy or NexApp’s privacy practices, contact us at:
NexApp Privacy Team
Email: privacy@nexapp-sample.com
General support: hello@nexapp-sample.com
Website: nexapp.framer.website
Business address
NexApp Co.
000 Dien Bien Phu Street, Tra Vinh District, Vinh Long City, Vietnam